Average Shipping Times
Most products ship directly from us typically within 2 to 3 business days. The average time for arrival is 5 to 7 days. Exceptions are noted on the individual product pages.
Express shipping is also available for an additional charge by calling toll free 1-352-216-7818 in the US or by emailing support@AstroHawk.com . We do ask that you call or email for these services due to varied shipping locations, factory policies and so that we can ALWAYS guarantee the delivery dates and offer any additonal special attention that may be required for your delivery. Please include the item you want to order, the delivery postal or zip code and the service you require, i.e. overnight, 2-day, 3-day etc.
Alaska & Hawaii
We will do our best to get these items to you but many products cannot be shipped to either Alaska or Hawaii. We will notify you of these exceptions shortly after your order has been placed. If an item can be shipped to these states, there will be an additional shipping charge that you will be made aware of shortly after the order is placed. If the charges are more than you would like to pay, you have the option to cancel your order.
You may cancel an order prior to shipment for a full refund. See refusal of shipments below for information regarding cancellations after shipment.
All AstroHawk items carry a 30-day money back guarantee from the date of delivery. YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN ANY ITEM. ANY PRODUCTS RECEIVED WITHOUT AN RMA# WILL BE REFUSED AND YOU WILL BE LIABLE FOR ANY AND ALL ADDITIONAL SHIPPING COSTS. Any item that is shipped back to the manufacturer damaged or used will not be credited. Any returns received without prior authorization are liable for additional shipping costs that are incurred for return to correct origin of shipment.
For opened packages that are returned without exchange there is a mandatory 20% restocking fee.
Unopened Returns & Refusal of Shipments
If you cancel an order after shipment and refuse the delivery, the outgoing shipping charges will apply and your account will be credited less the actual outgoing shipping charges we incur. Restocking fees are waived as long as the items remain in the original un-opened box they were shipped in.
All returns must be sent back within 30 days of receipt and you MUST receive prior authorization for the return. RETURNS MADE WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED AND YOU WILL BE LIABLE FOR ADDITIONAL RETURN SHIPPING COSTS. AstroHawk will not accept returns without prior authorization or after 30-days from date of delivery of an order. We do make allowances around the holidays for extended return times. All Christmas orders will have until the following January 30th to return items with prior authorization.
Please send us an email at support@AstroHawk.com for return authorization and complete return instructions.
APO's & FPO Shipping. Boxes, & FPO Shipping
APO's or FPO's can in most cases be accomodated, but we recommend that you call or email prior to placing your order as additional shipping charges may apply....please call or email first.
Unfortunately, we do not ship internationally at this time. Exceptions to this are orders shipped to Canada. Merchandise shipped to Canada is subject to the same policy as items shipped to Alaska or Hawaii.